Publix Director’s Act of Kindness Takes Customer Service to a New Level

BIRMINGHAM, Alabama (WBRC) – If you’ve ever been to a Publix grocery store that you shop, you know the chain prides itself on its service. It’s something that has been rooted in the culture of the store since its inception. Helena’s store manager goes one step further.

When an elderly customer started feeling dizzy in David Meddick’s store a few weeks ago, he and his team took action.

“Miss Sharon had been out shopping for the first time in months because of the pandemic, making her rounds in the department to talk to everyone and she opened up and became very weak and dizzy,” explains- he does. “My team saw what was going on and responded to Miss Sharon and by the time I met her there was a pharmacy associate, a cashier, a front service attendant and a customer service manager by her side. . “

Where shopping is fun: Publix director’s act of kindness takes customer service to a new level(David Meddick)

After determining that it was not a medical emergency, they asked her what she wanted to do next.

“She said ‘I just want to get my things and go home’ and I said ‘let’s go’,” says Meddick. “We gathered her things, checked her out, then I took her home and one of my front service workers followed us. We did her shopping inside and everything and made sure she was okay and then we went back to work.

Their kindness and concern didn’t end there, the store workers then helped set up an Instart account for Miss Sharon so she could have her groceries delivered if she didn’t feel like going out, and Meddick had her. checks regularly. He won’t take the credit, he says it’s his team that takes such good care of his clients.

David Meddick and part of his Publix team
David Meddick and part of his Publix team(Shilo Groover, WBRC)

“We’re like family, we do a lot to keep our stores in good shape and take care of the customers and have a team like that to help you make the right decisions and make everything go great.” , Meddick said. “This is how it should be, it should be friends rather than customers.”

What happened with Miss Sharon is not that unusual for Meddick. He knows just about everyone who comes into the store, taking into account their needs, their schedules and their family.

“We’re now in 7 states and we’ve grown into a pretty big chain, but we still operate as a mom and a pop store,” says Meddick. “Publix is ​​still a community store, we have great stores and different products, but our corporate culture is to treat everyone as a friend. “

Meddick knows this, he has worked for Publix for 37 years. He started out as a bagging clerk in one of the original stores in Florida. He remembers finding George Jenkins walking into the store and chatting with all the customers.

“Working for a company like this for a founder like that is what made me stay with Publix,” he says. His father also worked for Publix for 40 years. This is also where Meddick met his wife.

“She was a stock clerk and I was an assistant store manager and we hit it off. A year later, we got married. However, none of our kids want to get into the business, ”he laughs.

Meddick says he knows everyone faces a battle at some point, and kindness really makes a difference.

“Treat everyone the way you would like to be treated, or like your grandmother would like to be treated,” says Meddick. “If you do that you are doing the right thing and doing what Publix stands for, and what Mr. George would have us do, doing the right thing is what we need most in this world.”

Copyright 2021 WBRC. All rights reserved.

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