LinkedIn is a universally recognized brand of professional networking, but is it the best way to find a job? We take a look at the features and benefits of social media to see where they rank among the best job search sites.
- Recognized as the world’s leading professional network
- A large user base means more opportunities for job seekers and hiring managers
- A+ with the Better Business Bureau
- Multiple features and tools to facilitate the job search process
- Low rating on Trustpilot
- Live chat customer support only available with a premium account
- The company has been the victim of hacking leaks in the past
LinkedIn is an information technology and services company based in Sunnyvale, California. It offers both an employment-focused online service where users can search for jobs, connect with recruiters, and find vacancies tailored to their particular skills, and a business-focused section where hiring managers can post job offers.
The company bills itself as the world’s largest professional network, with more than 700 million members in more than 200 countries and territories around the world. The company was founded in 2003 and was acquired by Microsoft in 2016.
Services from LinkedIn
The main service of LinkedIn Jobs is to connect job offers with job seekers, facilitate the hiring process and help users shape their corporate image. The company’s revenue comes primarily from selling access to information about its members to hiring managers and recruiters.
What they offer
- Jobs – LinkedIn allows job seekers to search and apply for job opportunities, allowing users to search by job title and interact directly with hiring managers and recruiters.
- Networking – Once a tool to find only established connections, the professional network now allows recruiters, hiring managers and job seekers to create new connections and improve their positioning in the job search market. jobs, which is why it has often been featured as one of the best job posting sites for employers.
- Services for employers – LinkedIn allows companies to post jobs for full-time and part-time positions, allowing companies large and small to compete on an equal opportunity job board. Companies can be as specific as they want in their job descriptions, listing vacancies and healthcare offerings without the need for references.
What they don’t offer
- Advanced Features for Basic Accounts – Although LinkedIn offers a free basic account, some of the site’s flashiest features, including the ability to message anyone, regardless of connection, are behind its wall of LinkedIn Premium payment, with pricing ranging from $29.99 per month for Job Seekers to $119.95 for Recruiters.
When dealing with a company that will handle sensitive information such as your work history, you want to make sure they are prepared for the task.
Licenses and registrations
The job search industry is unregulated and no special licensing or registration is required.
Awards and certifications
As a social media website, LinkedIn is not ranked by JD Power customer satisfaction surveys. However, the company won four Comparably Awards in 2021, which assess a company’s internal culture, including best corporate culture.
The site does not have third-party reviews from industry publications.
Regulatory or legal actions
The site is not authorized or regulated by any specific organization or association. While there is no pending regulatory or government action against the company, there is an ongoing class action lawsuit that claims LinkedIn and Facebook colluded in 2015 to monopolize the professional social media industry.
As an online social network, LinkedIn does not have a physical presence, but is instead available for free to users around the world. However, most of its customer support features are only available to its premium users.
LinkedIn is available online nationwide and in over 200 countries and territories in 24 languages, which is one of the reasons it is a leader in the job search market.
The company has a dedicated live chat for premium members, while a basic free account is advised to visit the LinkedIn Help Center, use the search engine for troubleshooting, and open a support ticket. if the answer is not listed.
You can create a free account in minutes by filling in some general information about yourself and uploading your CV directly to your LinkedIn profile, or allow the platform to help you create one by following its simple steps.
Being an entirely online platform with no dedicated free customer service support, LinkedIn doesn’t have much variety when it comes to contact options, and users with a free account will have to upgrade to premium if they want to use the company’s live chat facility.
LinkedIn customer satisfaction
Reviews of LinkedIn’s customer satisfaction are somewhat split, with high ratings from some institutions and low ratings from others.
The most common complaints listed on BBB or Trustpilot relate to issues with the company’s premium service and problems moderating comments within their user base.
LinkedIn has an A+ rating from the Better Business Bureau, with 488 closed complaints over the past three years. The company has also been rated by Trustpilot, with an overall rating of 1.5 out of 5.
LinkedIn Jobs FAQ
Is LinkedIn good for finding jobs?
Yes, with the most extensive professional network of any social network, LinkedIn is a great company for job seekers to research jobs, submit applications, and connect with recruiters.
It’s a valid question. The company has often been targeted by hackers, leading to multiple leaks. Although we maintain that the site is generally safe to use, we recommend that users enable two-step verification, use a unique password and change it often.
What does it mean when a job is under review on LinkedIn?
It simply means that LinkedIn Jobs checks your job posting to make sure it doesn’t violate LinkedIn Jobs’ Terms and Conditions or Professional Community Policies. This usually takes one business day, and your budget won’t be spent until the post has been approved.
Job postings automatically close after 6 months if they have not been manually closed before. You can still re-post a closed job posting, but it is treated as a new job posting and all previous candidate information will be associated with the closed job posting.
How We Evaluated LinkedIn Jobs
We rated LinkedIn primarily as a job-finding site more than a professional network, taking into account the number of users served, third-party reviews, and past issues relative to other companies in the tech industry and information services.
We also looked at the user-friendliness of the website’s interface, the availability of its customer service and the range of industries covered.
Summary of Money’s LinkedIn Jobs Review
As a hybrid between a traditional job website and a social network, LinkedIn Jobs benefits from creating an organic talent pool that can attract recruiters looking for a specific skill set.
This aspect also brings its biggest criticism, as it suffers from the woes of poor comment moderation complaints that plague most social media sites. Overall, even with its history of security vulnerabilities, anyone involved in the job search process will benefit from a LinkedIn profile.